FAQ Orders and Shipping

    Updated 9/13/14

    Q. When can I expect my shipment to arrive?
    A. All orders are shipped within 2 to 6 working days unless there is a supply issue. US ground shipping will be 2 to 6 business days depending on location. Faster shipping is available with USPS, FedEx and UPS at higher rates.

    Q. How much is the Shipping and Handling Charge?
    A. Currently single vest shipping is $15 for ground or US Mail to the lower 48 states. Alaska, Hawaii, and Canada are $30. Expedited shipping must be requested and will be billed by email invoice before shipping, less the standard amount paid online.

    Q. Do you ship internationally?
    A. Yes, but other than Canada based on actual shipping costs and availability of suitable shipping options. Our local shippers are USPS, FedEx and UPS. We ship a minimum 1 vest order anywhere in Canada for $35. Please email us first on orders to other international destinations for estimated shipping charges, we will email invoice for actual charges before shipping.

    Q. What’s the best way to get something quickly for a gift, trip, or special event?
    A. If you want it fast, please call or email us about what when and where and we’ll quote you a shipping charge, or try a Gift Certificate. Next, purchase online, including the quote for shipping. We’ll do our best to meet your deadline.  We can also respond to an email or phone order with an email invoice which can be paid through PayPal.

    Q. How safe is Paypal?
    A. We’ve been doing this a few years with PayPal, and found that since Ebay purchased them most bugs have been worked out.  The system allow for refunds, partial refunds, follow-up invoicing and problem resolution. So far we’ve had no problems or issues that weren’t routine.  For international orders they handle currency issues easily and since they hold your data, ordering is less time consuming.  They are getting more politically active, so we now offer regular credit card processing with BluePay as an alternative.